At WellCare Support Services, we value the information and data that is being provided by our users and are committed to protecting the privacy of all website users. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme. By using our site or providing information to us, you consent to the practices described here.

 

Information Collected

We collect personal information that you voluntarily provide, such as when you fill in a contact, referral, or inquiry form, register for an account, or communicate with us. This may include your name, address, email, phone number, date of birth, and NDIS or health details necessary for providing services.

 

Use of Information

We use your personal information to:

 

• Provide and manage NDIS supports and related services (e.g., scheduling, service delivery, billing, and reporting).

• Share necessary details with the NDIS Agency, government agencies, or other providers involved in your care, as permitted by law.

• Improve our services, website, and user experience.

• Produce aggregated or de-identified data for reporting or research.

 

We assure you that, apart from the purposes outlined above, we will not use your personal information for unrelated marketing without your consent.

 

Disclosure of Information

We will only disclose your personal information in accordance with privacy laws. This may include disclosure to third-party service providers who support our operations (e.g., IT or analytics vendors) under strict confidentiality and security obligations. We may also disclose information if required or authorised by law (for example, for legal compliance or to protect someone’s safety).

 

Cookies and Tracking

We have integrated certain cookies into our website to track, analyse, and understand how you interact with the site and to improve your experience. These cookies may collect data such as your IP address, pages visited, and preferences.

 

If you prefer not to allow this, you can disable cookies through your browser settings. However, doing so may limit certain functionality and prevent some features of our website from working properly.

 

Access and Correction

You have the right to request access to any personal information we hold about you and to request corrections if it is inaccurate or out of date. If you believe any data we hold is incorrect, please contact us so we can update it. We will handle all requests promptly and at no cost to you.

 

Notifiable Data Breaches

If a data breach occurs on our website or related systems, which is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

 

Employee Onboarding Documents

If you are a staff member and provide personal information (e.g., via our onboarding portal or HR forms), that information will be treated with the same care and protections described above. We will use it only for employment-related purposes.

 

Updates to This Policy

We may update this Privacy Policy at any time as required by posting a revised version on this page. Users are encouraged to review this page periodically to stay informed about any changes. Your continued use of the site after updates will be deemed acceptance of the revised Privacy Policy.